Terms of Membership

1. About These Terms

These Terms of Membership ("Terms") apply to the atheal health membership offered by atheal ("atheal", "we", "our", "us") through atheal.com and the atheal app. By joining, you agree to these Terms and to our Privacy Policy, which explains how we handle your personal and health information.

2. Who Can Join

• You must be 18 or older and live in Saudi Arabia.
• The membership isn't designed for pregnancy. If you are pregnant, your obstetric team is the right place for your care.
• If you are in active treatment for a serious illness (for example cancer treatment or advanced organ disease), your specialist team comes first.
• You agree to give us accurate information about yourself and your health, so our team can interpret your results safely.

3. What Your Membership Includes

• A comprehensive panel once a year of more than 100 biomarkers: 63 blood measurements, a full urinalysis, and 22 algorithm-based health indicators. The full list is on our biomarkers page.
• Sample collection: a home blood draw, included at no extra cost, in Riyadh, Jeddah, Dammam & Khobar, and Qassim, or a walk-in visit (no appointment needed) to a CBAHI-accredited partner lab in 20+ cities.
• Your results in the atheal app: comprehensive panel results typically arrive within three days of your blood draw; add-on tests vary by test.
• Doctor review: your results are reviewed by atheal's Saudi doctors, licensed by the Saudi Commission for Health Specialties, followed by an online walkthrough of your results and plan with your care team.
• A personal health plan covering nutrition, movement, sleep, supplements when needed, and which markers to follow up.
• Care access for the membership year: you can message your care team with questions at any time and track your progress in the app.

4. What Isn't Included

• Retests. Your care team tells you which markers are worth rechecking and when. Retests are not part of the membership; members get discounted pricing on every future test.
• Add-on markers such as ApoB, Lp(a), PSA, SHBG, and homocysteine are optional and priced separately.
• Emergency, acute, or ongoing medical treatment. atheal is preventive care and does not replace your own doctor.
• Insurance. The membership is not currently covered by medical insurance.

5. Price and Payment

The membership costs SAR 1,760 per year, VAT included. You can pay in full or in 4 interest-free payments of SAR 440 with Tabby or Tamara; installment plans are also subject to the provider's own terms. The price shown at checkout when you join is the price you pay for that membership year.

6. Membership Period and Renewal

Your membership covers one membership year. It does not renew automatically, and we will not charge you again unless you choose to join for another year.

7. Refunds

If you're not satisfied, or you don't feel you're getting value from your membership, you can ask for a full refund. To request one, email care@atheal.com or message us on WhatsApp. Refunds go back to your original payment method; payments made with Tabby or Tamara are refunded through the same provider.

8. Your Blood Draw and Results

• Please fast for 8–12 hours before your blood draw (water is fine) and follow the preparation steps we send you. Not fasting can affect some results.
• Samples are analysed in CBAHI-accredited Saudi laboratories. Like any laboratory test, results can occasionally need repeating, for example if a sample can't be processed.
• If a result is out of range, your care team explains what it means and what to do first. When specialist care is needed, we guide you to the right next step.
• If a result needs urgent attention, our team escalates it to you within 8 hours of seeing it and tells you the next step.

9. Medical Disclaimer

atheal helps you understand your health and follow a preventive plan with licensed doctors. It is not emergency care and does not replace your own doctor. Talk to your doctor before starting, stopping, or changing any medication. If you have symptoms that worry you, seek medical care; in an emergency, call 997 or go to the nearest emergency department.

10. The atheal App

Your results, plan, and care team live in the atheal app, currently available on iPhone. Please keep your account details secure and let us know if you think someone else has accessed your account.

11. Your Privacy

We handle your personal and health information as described in our Privacy Policy. Health data is stored primarily in Saudi Arabia under Saudi data-protection law.

12. Changes to These Terms

We may update these Terms as the membership evolves. We will post the new version on this page with its date. Changes do not affect the price or inclusions of a membership year you have already paid for.

13. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

14. Contact Us

Questions about these Terms or your membership: care@atheal.com or WhatsApp +966 55 223 7267. Commercial Registration 7052138422 · VAT 314317436900003.